Privacy Policy

(Incorporates Cookie Policy)

Last updated on 10th May 2018

BACKGROUND:

Red Kite Designs understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.
If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

2. Information About Us

Redkitedesigns.co.uk is owned and operated by Red Kite Designs (Radnor) Ltd, trading as Red Kite Designs, a limited company registered in England under 9729794, whose trading and registered address is:

Red Kite Designs
Beechgrove
Llanddewi
Llandrindod Wells
Powys
LD1 6SE.

We are not VAT registered.

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

If you make a purchase, we store only the last four digits of a Credit or Debit Card, this information is sent to us by our checkout providers after the transaction is complete.
We do not store any other information about Credit or Debit Card, PayPal Accounts or Bank details.

Some data will be collected automatically by Our Site, for further details, please see section 12 on Our use of Cookies, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account.
Depending upon your use of Our Site, We may collect some or all of the following data:

4.1 Title;

4.2 Name;

4.3 email address;

4.4 Business/company name;

4.5 Billing address;

4.6 Delivery address (if different);

4.7 Telephone numbers (optional);

4.8 Post code;

4.9 IP address (automatically collected);

Additionally our server automatically collects:
 

4.10 web browser type and version;

4.11 operating system (automatically collected);

4.12 a list of URLs: If you clicked on a link to visit our site our server knows the URL of the page containing the link. Once on our site the server records which pages you looked at (automatically collected).

5. How Do We Use Your Data?

5.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 1998 and GDPR 2018. For more details on security see section 6, below.

5.2 We use your data to provide the best possible products and services to you. This includes:

5.2.1 Providing and managing your Account;

5.2.2 Providing and managing your access to Our Site;

5.2.3 Adapting Our website format to suit your browser resolution and aspect ratio;

5.2.4 Supplying Our products and services to you;

5.2.5 Responding to communications from you;

5.2.6 We may use our server log data to help us understand how visitors navigate through, and use Our site. This is a statistical process and individual users are not identified. This helps Us improve visitor experience.

5.3 We may use the first part of your postcode (e.g. LD1) and what you bought for demographic marketing purposes.

We will not contact you by email other than in connection with your current order or enquiry.

We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015, and the General Data Protection Act of 2018.

6. How, Where and How Long Do We Store Your Data?

6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.

6.2 We generally store your information for 3 years.

6.3 Your data will only be stored within the UK or European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.4 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

6.5 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7. Do We Share Your Data?

7.1 We contract with third parties to supply services to you on Our behalf. These include payment processing, delivery of goods. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
The partners we select for Payment Services are UK companies with servers in the EEA.

7.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.3 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8. What Happens If Our Business Changes Hands?

If we sell Red Kite Designs to someone else, Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

9. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) on payment of a small fee which will not exceed the cost of a 2nd class stamp, and we can email this information without charge to the email address we hold as part of your data. To request a copy of your data please contact us. See Section 12.

10. How Can You Control Your Data?

You may ask us to amend or delete your data at any time. See section 12

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11. What Cookies Do We Use and What For?

11.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 11.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

11.2 We do not carry advertising or use Google Analytics or similar services so we don't allow third party cookies.

11.3 All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law.

11.4 On 1st visiting our site you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

11.5 Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.5. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below in section 12.9, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

11.6 The following first party Cookies may be placed on your computer or device:

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12. Contacting Us

If you have any questions about Our Site or this Privacy Policy, or wish to amend or delete your data please contact Us by one of the methods below.

Red Kite Designs
Beechgrove
Llanddewi
Llandrindod Wells
Powys
LD1 6SE.

01597 850185

sales@redkitedesigns.co.uk

13. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.